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Community Member
phlindop
Community Member
July 10, 2026
Question

Moving to sim only but staying with id mobile and keeping same number

  • July 10, 2026
  • 1 reply
  • 19 views

I have come to end of contract period and want to shift to sim only plan.

Went through the online process including ticking the box to retain the number - have all the screen grabs to prove - but now I get an email mentioning a new number.  What’s gone wrong?

    1 reply

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    July 10, 2026

    Hi ​@phlindop 

     

    I'm sorry for any confusion caused by the email you received.

     

    Please send us a private message via our socials (Facebook or Instagram) or via our live chat https://www.idmobile.co.uk/live-chat so that we can look into this for you.

     

    Thank you,

     

    Zandile m

    The iD Mobile Team 

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