Skip to main content
Question

Moving to sim only but staying with id mobile and keeping same number

  • July 10, 2026
  • 1 reply
  • 1 view
P
Community Member

I have come to end of contract period and want to shift to sim only plan.

Went through the online process including ticking the box to retain the number - have all the screen grabs to prove - but now I get an email mentioning a new number.  What’s gone wrong?

    1 reply

    Z
    iD Mobile Employee
    Forum|alt.badge.img+9
    • Zandile M
    • iD Mobile Employee
    • July 10, 2026

    Hi ​@phlindop 

     

    I'm sorry for any confusion caused by the email you received.

     

    Please send us a private message via our socials (Facebook or Instagram) or via our live chat https://www.idmobile.co.uk/live-chat so that we can look into this for you.

     

    Thank you,

     

    Zandile m

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement