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New Contributor
Rachy157
New Contributor
August 4, 2026

moving whatsapp chat to nee phone

I used move to iOS app but at the time had temporary id mobile number. I have had switch today confirmed but no longer have my WhatsApp chat - not sure what to do

    1 reply

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    August 4, 2026

    Hi ​@Rachy157 

     

    Thank you for getting in touch with us.

     

    I'm sorry to hear that your WhatsApp chat history is no longer showing after your number transfer completed today.

     

    In most cases, transferring your mobile number to iD Mobile does not delete WhatsApp messages. However, if WhatsApp was originally set up using your temporary iD Mobile number and then your number changed following the switch, WhatsApp may need to be updated with your transferred number.

     

    Please try the following:

    Open WhatsApp.
    Go to Settings > Account > Change Number.
    Follow the prompts to change from the temporary iD Mobile number to your transferred number.
    Ensure you are signed in to the same Apple ID that was used during the Move to iOS transfer.
    Check whether any WhatsApp backup is available by going to WhatsApp > Settings > Chats > Chat Backup.

     

    Thank you,

     

    Zandile M

    The iD Mobile Team 

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