Hi ​@TaylorandClark,

If the accounts are all in your name, it may simply be a case of adding the additional plans to your existing iD Mobile account.

Please try the following:

1. On the Home screen, tap View your plans in the top right corner.
2. Tap Add new plan.
3. Enter the mobile number for the plan you wish to add. (The number must begin with 07 and be 11 digits long.)
4. Enter the account holder's surname and date of birth, then tap Next.
5. An SMS containing an 8-digit verification code will be sent to the iD Mobile number you're adding.
6. Enter the code on screen to complete the process.

If your children are now taking over management of the accounts themselves, they'll need access to the verification code sent to their number in order to add and manage the plan.

If you're still unable to access the accounts after trying the above, please contact our Customer Service Team via Live Chat: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

Thanks for your help!