Hi ​@Rhegarty and ​@Abibi,

I’m sorry to hear that your mobile data isn’t working.

Please try the following troubleshooting:

1. Restart your phone.
2. Turn Airplane Mode on for around 60 seconds, then switch it back off.
3. Make sure Mobile Data is switched on and Wi-Fi is switched off while testing.
4. Check your iD Mobile app to make sure you still have data available on your plan.
5. If you use more than one SIM/eSIM, make sure your iD Mobile SIM is selected for mobile data.
6. Try changing your network mode to 4G/LTE and test the connection again.
7. Perform a network settings reset:
   • iPhone: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
   • Android: Settings > General Management/System > Reset > Reset Network Settings or Reset Mobile Network Settings.
8. Once completed, restart your phone and test the mobile data again.

Please note that a network settings reset may remove saved Wi-Fi networks and Bluetooth connections.

You can also check for any coverage or network issues in your area here: https://www.idmobile.co.uk/help-and-support/coverage 

If your data still isn’t working after trying the above, please contact our Live Chat team so they can investigate further: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team