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my esim doesnt work

  • June 28, 2026
  • 1 reply
  • 3 views
R
Community Member

I got my phone and it said esim cancelled it something . I have no data

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • June 29, 2026

    Hi ​@Ria56ria,

     

    We're sorry to hear you're having trouble getting connected.

     

    If your phone is showing that the eSIM has been cancelled and you have no mobile data, we'd recommend contacting our Customer Service team via Live Chat. They'll be able to check whether your eSIM is active and, if necessary, help get you back up and running.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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