my esim has expired and i cant activate it - i am left with no mobile phone use as my previous provider has already disconnected

Forum|Forum|1 day ago
September 23, 2026
1 reply
4 views

Hi, I purchased a new sim only deal with ID last Friday, and it was scheduled to switch over from my old provider to new one today (with PAC code). I received an email on Friday saying my eSIM was ready to be activated, so I activated it. today, my old provider has disconnected, but ID has not switched over and I am left with no use of my phone - I can’t call /text or receive calls or texts, and I can’t use mobile data. When I have clicked on the link I used on Friday to activate the eSIM, it says it has expired. Please help

Gemma M

iD Mobile Employee

Hi @SET,

I am so sorry to hear of the issues that you are facing with your eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.

Once connected, simply explain your request and an advisor will assist you further.

Thank you for your understanding.

Regards,

Gemma M
The iD Mobile Social Media Team

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