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Question

My ID account has been disconnected

  • January 5, 2026
  • 1 reply
  • 16 views
H
New Contributor

Hi 

I have a problem with my account, it’s says disconnected and I lost everything could you help please 

    1 reply

    Lamiya C
    iD Mobile Employee
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    • Lamiya C
    • iD Mobile Employee
    • January 5, 2026

    Hi ​@Ham633789 ,

     

    I understand how worrying it must be to suddenly see your account as disconnected. I’ll do my best to explain what may have happened and how we can help.

    An account can show as disconnected for a few common reasons, such as:

    -A missed or overdue payment

    -A number transfer (PAC) being used, which automatically closes the account

    -A cancellation or disconnection request already processed

    -A temporary network restriction while the account is being checked

    Please contact our customer service team via Live Chat, as they can check your account in real time and take action straight away:
    https://www.idmobile.co.uk/live-chat

    Lamiya

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