Hi I have a problem with my account, it’s says disconnected and I lost everything could you help please

Hi @Ham633789,I understand how worrying it must be to suddenly see your account as disconnected. I’ll do my best to explain what may have happened and how we can help.An account can show as disconnected for a few common reasons, such as:-A missed or overdue payment-A number transfer (PAC) being used, which automatically closes the account-A cancellation or disconnection request already processed-A temporary network restriction while the account is being checkedPlease contact our customer service team via Live Chat, as they can check your account in real time and take action straight away:https://www.idmobile.co.uk/live-chatLamiya

My ID account has been disconnected

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

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The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

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