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Robertdarren1
New Contributor
June 25, 2026

my iphone has now got my old number of koi and its great but when I FaceTime people it comes up with new number that i thought you had disconnected

My phone

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    June 26, 2026

    Hi ​@Robertdarren1,

     

    I'm really sorry to hear you're experiencing issues with your mobile number. Please try the steps below:

     

    For iPhone:
     

    • Go to Settings
    • Tap Phone
    • Tap My Number
    • Delete the old number
    • Enter the new number
    • Tap Save

     

    Then follow these steps to refresh iMessage:
     

    1. Go to Settings
    2. Tap Messages
    3. Turn iMessage OFF
    4. Go to Settings > General
    5. Tap Reset
    6. Choose Reset Network Settings
    7. Once your iPhone restarts, go back to Settings
    8. Tap Messages
    9. Turn iMessage ON again
       

    Your iPhone should now recognise the new SIM and verify your number.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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