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my iphone has now got my old number of koi and its great but when I FaceTime people it comes up with new number that i thought you had disconnected

  • June 25, 2026
  • 1 reply
  • 4 views

My phone

1 reply

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • June 26, 2026

Hi ​@Robertdarren1,

 

I'm really sorry to hear you're experiencing issues with your mobile number. Please try the steps below:

 

For iPhone:
 

  • Go to Settings
  • Tap Phone
  • Tap My Number
  • Delete the old number
  • Enter the new number
  • Tap Save

 

Then follow these steps to refresh iMessage:
 

  1. Go to Settings
  2. Tap Messages
  3. Turn iMessage OFF
  4. Go to Settings > General
  5. Tap Reset
  6. Choose Reset Network Settings
  7. Once your iPhone restarts, go back to Settings
  8. Tap Messages
  9. Turn iMessage ON again
     

Your iPhone should now recognise the new SIM and verify your number.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team