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Community Member
August 8, 2026
Question

my mobile is cracked at the back

  • August 8, 2026
  • 1 reply
  • 7 views

My mibile has a crack at the back amd was asking if it is still in gurantee.

    1 reply

    iD Mobile Employee
    August 9, 2026

    Hi ​@Kkhan002.

     

    Thank you for your post. I’m sorry to hear about the crack on the back of your mobile.

    Just to confirm, are you referring to the handset itself? If so, please contact us directly so we can check your purchase date and see whether your device is still within the returns/guarantee period.

     

    You can reach us via:

    Live Chat: https://www.idmobile.co.uk/live-chat

    Email: socialqueries@idmobile.co.uk

    Social media (Facebook or Instagram)

     

    Thanks,

    Marquerita

    The iD Mobile Team

     

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