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Community Member
September 10, 2026

my new phone has synced with my old pjone and now i cant get my pac number because my temporary number isnt there

i have purchased an iphone 16 with IDmobile, i chose to keep my old number by using a PAC code. when i opened the new phone i began setting it up, they asked if i wanted to transfer my data and i said yes and it all transfered so i could finally use it. i did not think the number had transferred so when i went to get the code of the temporary number i couldnt get the message code as the phone is no longer attached to the new phone. what do i do to activate my old number

1 reply

Hosai W
iD Mobile Employee
iD Mobile Employee
September 13, 2026

Hi ​@roxietia 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

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