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my new phone is a agm noye n2 i have set it up as the instructions have transfered data from old phone and also sim card but cant make or recieve calls id mobile does not recodnise.

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new phone is agm note n2 have set up and transfered data and apps and sim card but phone is not reciveing calls or able to make calls id mobile is not accepting the new phone.

Gemma MAnswer

iD Mobile Employee

Hi @bellcocat,

I'm sorry to hear you're having trouble with your new phone.

Please try the following troubleshooting steps:

Restart the phone.
Turn Airplane Mode on for 30 seconds, then turn it off.
Check that the SIM card is inserted correctly and fully seated in the SIM tray.
Go to Settings > Mobile Network and make sure the SIM is enabled.
Check that Network Selection is set to Automatic.
Reset your network settings.
Try the SIM card in another phone if possible. If the SIM works in another device, the issue may be with the handset.
If available, try a different SIM card in the AGM Note N2 to see if it detects another network.

If the phone still isn't recognising the iD Mobile SIM after trying these steps, please contact our Live Chat team so they can check that the SIM is active on the account and investigate further: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Gemma MAnswer

iD Mobile Employee

Hi @bellcocat,

I'm sorry to hear you're having trouble with your new phone.

Please try the following troubleshooting steps:

Restart the phone.
Turn Airplane Mode on for 30 seconds, then turn it off.
Check that the SIM card is inserted correctly and fully seated in the SIM tray.
Go to Settings > Mobile Network and make sure the SIM is enabled.
Check that Network Selection is set to Automatic.
Reset your network settings.
Try the SIM card in another phone if possible. If the SIM works in another device, the issue may be with the handset.
If available, try a different SIM card in the AGM Note N2 to see if it detects another network.

If the phone still isn't recognising the iD Mobile SIM after trying these steps, please contact our Live Chat team so they can check that the SIM is active on the account and investigate further: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

B

bellcocatAuthor

Active Contributor

thanks very helpfull.

Gemma M

iD Mobile Employee

Hi @bellcocat,

You're welcome. I'm glad we could assist.

If you need any further help in the future, just let us know.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

B

bellcocatAuthor

Active Contributor

i have tried all of the above and the network does not recognise the handset.

i also went to currys and the assistant was very helpfull but cound not get the network to accept the handset, he checked the sim card and it was ok he also checked the new hadset and it was ok, he then took his own sim card from his phone and put it in my new handset and the phone worked fine, his sim was with vodafone !!!

M

Marquerita T

iD Mobile Employee

Hi @bellcocat.

Thank you for sharing.I’m sorry to hear the handset still isn’t being recognised on our network, even after your visit to Currys. It was helpful of them to test the SIM and the handset.

So that I can look into this properly, could you please tell me the make and model of your device?

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Geluk

Silver Contributor

Keep SUBJECT LINE short; don’t include whole problem.😕

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B

bellcocatAuthor

Active Contributor

the phone is a agm note n2 sim free and unlocked bought on amazon

Hosai W

iD Mobile Employee

Hi @bellcocat,

Please read the below article.

What phones are compatible with the iD Mobile network? | iD Mobile Community

Thanks,
Hosai

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bellcocatAuthor

Active Contributor

its unfortunate my new phone will not work with id mobile. i do know that it works with vodafone , so i have to choose another network that my new phone will work on .

thanks