Hi ​@Adam0951,

We're sorry to hear you're having trouble setting up your new iPhone.

If the data transfer keeps failing, please try the following:

• Make sure both iPhones are connected to a stable Wi-Fi network
• Ensure both devices are fully charged or connected to power
• Update both iPhones to the latest version of iOS if possible
• Restart both devices before attempting the transfer again
• Keep the phones close together throughout the process
• Check that there is enough free storage available on the new iPhone to receive all of the data

If Quick Start continues to fail, you could also try creating an iCloud backup on the old iPhone and then restoring that backup onto the new device during setup.

As you've already reset the phone multiple times over the last two days, this may be an issue with the transfer process itself rather than the iD Mobile service.

If the problem persists, we'd recommend contacting Apple directly for further troubleshooting. If you're also experiencing issues with your iD Mobile SIM or service on the new phone, please contact our Live Chat team: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M

The iD Mobile Social Media Team