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Community Member
JEdgar
Community Member
Sep 1, 2026 6:47 PM UTC

My new SIM card has my daughter's mobile number to it not mine! Please Help!

I have just tried to set up my new phone with the new SIM you sent me. After a lot of going round in circles not understanding why I couldn’t get calls we realised the SIM had my daughter’s number (also on my log in) and not my long term number.

Please help me sort this out…..tried to get directly on to live chat and having no luck.

    1 reply

    Kwanele Z
    iD Mobile Employee
    Kwanele Z
    iD Mobile Employee
    Sep 7, 2026 11:37 AM UTC

    Hi ​@JEdgar,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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