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New Contributor
Lucie28
New Contributor
June 9, 2026
Question

My new sim card wont load on my phone

I’ve just had my phone stolen and went to curry’s to get a new sim. I’m now trying it on an old phone and it keeps saying it can’t load it when I type the number in 

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    June 9, 2026

    Hi ​@Lucie28, 

     

    We’re really sorry to hear that your phone has been stolen we understand how stressful this situation must be.

     

    As your SIM is not loading correctly when being activated on your old device, we’ll need to look into your account and SIM status to help get you back up and running.

     

    Please contact us via Live Chat or send us a direct message through our social media platforms, and a member of the team will be able to check your SIM activation and assist you further.

    Owethu

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