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my number did not swap to my new device

  • May 1, 2026
  • 1 reply
  • 6 views
N
New Contributor

Hi I’m trying to transfer my daughter number to her new phone please 

 

    1 reply

    M
    iD Mobile Employee
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    • Marquerita T
    • iD Mobile Employee
    • May 1, 2026

    Hi ​@Nicole10.

     

    Thank you for your post.

     

    Just to let you know, iD Mobile does not currently support transferring a number internally from one iD Mobile account to another iD Mobile account.

     

    If your daughter is moving her number to a new phone, she can simply move her SIM/eSIM to the new device and it will continue working as normal on the same number.

     

    If you need any help setting this up or have any issues, please contact us directly via https://www.idmobile.co.uk/live-chat.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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