My number didnt port correctly

Forum|Forum|1 year ago
August 1, 2025
6 replies
53 views

Since my number ported to ID, I receive calls on the correct number, but when I make a call or send a text, the receiver gets it from the temporary ID mobile number. I can't find a way to contact you to resolve this.

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A

Anonymous

My daughter also have the same problem.

B

BreatgritainAuthor

New Contributor

Thanks Simon, but i reckon I'll wait for someone at I'd mobile to help instead.

Tyler C

iD Mobile Employee

Hi there @Breatgritain, sorry to hear that. What phone do you have please?

Thanks,

Tyler

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Tyler C

iD Mobile Employee

Hi there @SimonFilmore, same as above, what phone does your Daughter have please?

Thanks,

Tyler

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B

BreatgritainAuthor

New Contributor

@Tyler C , @SimonFilmore was phishing for my personal details then edited their post before you saw it.

I have an S25 Ultra

Tyler C

iD Mobile Employee

Hi there @Breatgritain, thank you for making us aware, we’ll keep an eye on that for you.

Please try the following:

1) Open Messages, go to Settings (top right, Message Settings), open "Chat Features" or "RCS Chats", verify if this is the correct number or not.

2) If it shows the incorrect one, then head to: https://messages.google.com/disable-chat and you should be able to unregister the number. Once done, turn off the Chat Features/RCS and the phone. Wait a few minutes and turn the device back on and re-enable Chat Features/RCS it should let you re-register/update to the correct number.

Alternatively, you can turn Chat Features/RCS off and test SMS after this.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.