Community Member

my number doesnt work it say i have two differnt numbeds

my number doesn’t work i don’t receive messages and it says i have two different numbers

iD Mobile Employee

Hi @jazmin-1-2,

I'm really sorry to hear you're experiencing issues with your mobile number. Please try the steps below, depending on the type of phone you have:

For Android:

For iPhone:

Then follow these steps to refresh iMessage:

Your iPhone should now recognise the new SIM and verify your number.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

New Contributor

Issue in error

iD Mobile Employee

Hi @PAYEWAMS60.

Thank you for your post.

Can you please elaborate on what was issued in error?

Thanks,

Marquerita

The iD Mobile Team

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3 replies