Community Member

Question

my number has not ported over yet, its been over 24hrs

1 reply
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My PAC transfer from EE PAYG to my iD Mobile eSIM was due to complete on 2 July. I submitted the PAC at 00:45 on 2 July and received confirmation of that completion date. My old number is still active on the EE SIM, so the port hasn't completed. Could you check the status with your porting team and re-submit or escalate the port if necessary?

iD Mobile Employee

Hi @Cmackenzie,

We're sorry to hear your number transfer hasn't completed yet.

Could you first confirm that your iD Mobile eSIM is installed and active on your device?

If it is, we'd recommend:

Restarting your phone.
If that doesn't help, performing a network settings reset and then restarting the device again.

These steps can help your phone reconnect to the network and complete the port if it's already been processed.

If your number is still active on your EE SIM after trying the above, please let us know and we'll be happy to advise on the next steps.

Regards,

Gemma M

The iD Mobile Social Media Team

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