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New Contributor
July 8, 2026

My number is correct when i phone someone but different when i send a message

  • July 8, 2026
  • 3 replies
  • 21 views

My phone number is correct when I phone someone but when I send a message it comes up with a different one and I'm not sure why. 

    3 replies

    iD Mobile Employee
    July 8, 2026

    Hi ​@Courts200324 

     

    We'd be happy to check this for you.

    Could you please let us know the make and model of the phone you're using?

     

    -Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    July 8, 2026

    Google pixel 10 pro xl

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    July 9, 2026

    Hi ​@Courts200324

     

    Thank you so much for confirming. Please check the below:

     

    💬 Update number in Messages app (if applicable)
    If your number is showing incorrectly in messaging:
    1. Open the Messages app
    2. Tap More (⋮)
    3. Select Settings
    4. Tap Advanced
    5. Select Phone number
    6. Enter the correct number associated with your SIM
    7. Tap OK to save


    🔄 If the number is still incorrect


    Please try the following:
    * Remove the SIM card
    * Restart the device
    * Reinsert the SIM card
    * Check again in Phone Settings


    🔍 Further troubleshooting


    If the issue persists after rebooting:
    * Insert the SIM into a different device
    * Send a text message and check whether it displays:
    - Your correct (ported) number, or
    - The temporary number


    This will help determine whether the issue is with the SIM or the handset.

     

    Owethu