New Contributor

My number is correct when i phone someone but different when i send a message

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My phone number is correct when I phone someone but when I send a message it comes up with a different one and I'm not sure why.

M

Michael Z

iD Mobile Employee

Hi @Courts200324

We'd be happy to check this for you.

Could you please let us know the make and model of the phone you're using?

-Michael Z

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

C

Courts200324Author

New Contributor

Google pixel 10 pro xl

Owethu M

iD Mobile Employee

Hi @Courts200324,

Thank you so much for confirming. Please check the below:

💬 Update number in Messages app (if applicable)
If your number is showing incorrectly in messaging:
1. Open the Messages app
2. Tap More (⋮)
3. Select Settings
4. Tap Advanced
5. Select Phone number
6. Enter the correct number associated with your SIM
7. Tap OK to save

🔄 If the number is still incorrect

Please try the following:
* Remove the SIM card
* Restart the device
* Reinsert the SIM card
* Check again in Phone Settings

🔍 Further troubleshooting

If the issue persists after rebooting:
* Insert the SIM into a different device
* Send a text message and check whether it displays:
- Your correct (ported) number, or
- The temporary number

This will help determine whether the issue is with the SIM or the handset.

Owethu