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My number is correct when i phone someone but different when i send a message

  • July 8, 2026
  • 3 replies
  • 10 views

My phone number is correct when I phone someone but when I send a message it comes up with a different one and I'm not sure why. 

3 replies

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  • iD Mobile Employee
  • July 8, 2026

Hi ​@Courts200324 

 

We'd be happy to check this for you.

Could you please let us know the make and model of the phone you're using?

 

-Michael Z


  • Author
  • New Contributor
  • July 8, 2026

Google pixel 10 pro xl


Owethu M
iD Mobile Employee
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  • iD Mobile Employee
  • July 9, 2026

Hi ​@Courts200324

 

Thank you so much for confirming. Please check the below:

 

💬 Update number in Messages app (if applicable)
If your number is showing incorrectly in messaging:
1. Open the Messages app
2. Tap More (⋮)
3. Select Settings
4. Tap Advanced
5. Select Phone number
6. Enter the correct number associated with your SIM
7. Tap OK to save


🔄 If the number is still incorrect


Please try the following:
* Remove the SIM card
* Restart the device
* Reinsert the SIM card
* Check again in Phone Settings


🔍 Further troubleshooting


If the issue persists after rebooting:
* Insert the SIM into a different device
* Send a text message and check whether it displays:
- Your correct (ported) number, or
- The temporary number


This will help determine whether the issue is with the SIM or the handset.

 

Owethu