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New Contributor
June 27, 2026

my number was switched but the tex message are the number from id mobile, i provide the PAC cod .

  • June 27, 2026
  • 7 replies
  • 25 views

My phone number was switched but my messages are still form id mobile( the new number which I don't want to keep 

    7 replies

    HANKA0447Author
    New Contributor
    June 27, 2026

    My phone number was switched but my messages are still form id mobile( the new number which I don't want to keep 

    HANKA0447Author
    New Contributor
    June 27, 2026

    My phone number was switched but my messages are still form id mobile( the new number which I don't want to keep .

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    June 28, 2026

    Hi ​@HANKA0447,

     

    I'm really sorry to hear you're experiencing issues with your mobile number. Please try the steps below, depending on the type of phone you have: 

     

    For Android:
     

    • Open Settings
    • Tap General Management
    • Tap Reset
    • Select Reset network settings


    For iPhone:

     

    • Go to Settings
    • Tap Phone
    • Tap My Number
    • Delete the old number
    • Enter the new number
    • Tap Save

     

    Then follow these steps to refresh iMessage:
     

    1. Go to Settings
    2. Tap Messages
    3. Turn iMessage OFF
    4. Go to Settings > General
    5. Tap Reset
    6. Choose Reset Network Settings
    7. Once your iPhone restarts, go back to Settings
    8. Tap Messages
    9. Turn iMessage ON again

     

    Your iPhone should now recognise the new SIM and verify your number.

    Regards,

    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    HANKA0447Author
    New Contributor
    June 29, 2026

    Didn't work 

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 2, 2026

    Hi ​@HANKA0447,

     

    We're sorry to hear that didn't resolve the issue.

     

    As the troubleshooting hasn't worked, we'd recommend contacting our Customer Service team via Live Chat and asking them to arrange a replacement SIM card, as this is often the next step if the issue appears to be SIM-related.

     

    They'll also be able to run further checks on your account to make sure there isn't anything else affecting your service.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    HANKA0447Author
    New Contributor
    July 2, 2026

    No unfortunately my issue is still not sorted 

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    July 3, 2026

    Hi ​@HANKA0447

     We'd recommend contacting our Customer Service team via Live Chat and asking them to arrange a replacement SIM card, as this is often the next step if the issue appears to be SIM-related.

    Thanks,
    Hosai 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.