My phone number was switched but my messages are still form id mobile( the new number which I don't want to keep 

My phone number was switched but my messages are still form id mobile( the new number which I don't want to keep .

Hi ​@HANKA0447,

I'm really sorry to hear you're experiencing issues with your mobile number. Please try the steps below, depending on the type of phone you have: 

For Android:
 

• Open Settings
• Tap General Management
• Tap Reset
• Select Reset network settings

For iPhone:

• Go to Settings
• Tap Phone
• Tap My Number
• Delete the old number
• Enter the new number
• Tap Save

Then follow these steps to refresh iMessage:
 

1. Go to Settings
2. Tap Messages
3. Turn iMessage OFF
4. Go to Settings > General
5. Tap Reset
6. Choose Reset Network Settings
7. Once your iPhone restarts, go back to Settings
8. Tap Messages
9. Turn iMessage ON again

Your iPhone should now recognise the new SIM and verify your number.

Regards,

Gemma M
The iD Mobile Social Media Team

Didn't work 

Hi ​@HANKA0447,

We're sorry to hear that didn't resolve the issue.

As the troubleshooting hasn't worked, we'd recommend contacting our Customer Service team via Live Chat and asking them to arrange a replacement SIM card, as this is often the next step if the issue appears to be SIM-related.

They'll also be able to run further checks on your account to make sure there isn't anything else affecting your service.

Regards,

Gemma M

The iD Mobile Social Media Team

No unfortunately my issue is still not sorted 

Hi ​@HANKA0447

 We'd recommend contacting our Customer Service team via Live Chat and asking them to arrange a replacement SIM card, as this is often the next step if the issue appears to be SIM-related.

Thanks,
Hosai