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Community Member
Bluehaze
Community Member
October 4, 2026

my old number still hasn’t changed over

i joined ID on the 25th sept, I was told my switch day was the 27th and still my old number hasn’t changed over

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    October 5, 2026

    Hi ​@Bluehaze,

     

    I’m sorry to hear your old number still hasn’t transferred over.

     

    Firstly, please make sure that your iD Mobile SIM is inserted into the handset. If you selected an eSIM, please make sure the iD Mobile eSIM has been downloaded and activated on the phone.

     

    Once confirmed, restart the handset and check whether your old number has transferred across.

     

    If you’ve already done this and your old number is still not showing, please let us know and we can advise further.

     

    Regards,


    Gemma M
    The iD Mobile Social Media Team

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