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New Contributor
July 23, 2026
Question

my old phone is broken how do i get the e sim on my new phone

  • July 23, 2026
  • 3 replies
  • 35 views

my old phone is broken behond repair ive now gotten a new phone but how am i too transfer the esim

    3 replies

    iD Mobile Employee
    July 23, 2026

    Hi ​@brown795 ,

     

    Please contact our Live Chat team, who will be able to assist you with issuing a replacement eSIM and getting you back up and running.

    You can reach them here: https://www.idmobile.co.uk/live-chat

     

    -Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    brown795Author
    New Contributor
    July 23, 2026

    i cant as my phone number does not work, how will i get in contact

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 24, 2026

    Hi ​@brown795,

     

    We're sorry to hear that.

     

    If your phone number isn't working, you can still reach our Customer Service team by visiting the Live Chat page using the link below in your internet browser: https://www.idmobile.co.uk/live-chat

     

    As long as you have access to Wi-Fi or another internet connection, or you continue using the device you're using to post here on the Community, you'll be able to speak to one of our advisors via Live Chat.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.