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New Contributor
Andrew Carper
New Contributor
Aug 1, 2026 5:24 PM UTC
Question

My old phone number has transferred but only shows on calls not texts

My old old number has transferred to my new id account but only shows on calls whereas the new number from ID show's on text so nobody knows it is me

    12 replies

    Hosai W
    iD Mobile Employee
    Hosai W
    iD Mobile Employee
    Aug 2, 2026 9:20 AM UTC

    Hi ​@Andrew Carper 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks,
    Hosai

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    Active Contributor
    Chapchick
    Active Contributor
    Oct 5, 2026 8:01 AM UTC

    I’ve just transferred to iD mobile and I’m having exactly the same problem! Help please,

    New Contributor
    Andrew CarperAuthor
    New Contributor
    Oct 5, 2026 8:42 AM UTC

    I have fixed mine

    I went into my nearest Curry's Store and switch from the esim to a physical sim and had no problems since

      Active Contributor
      Chapchick
      Active Contributor
      Oct 5, 2026 12:08 PM UTC

      Thanks for the info Andrew, I’ll try that solution, Chris

      Active Contributor
      Chapchick
      Active Contributor
      Oct 9, 2026 10:46 AM UTC

      No, please send me a regular sim card

      Marquerita T
      iD Mobile Employee
      Marquerita T
      iD Mobile Employee
      Oct 10, 2026 1:51 PM UTC

      Hi ​@Chapchick.

       

      Thank you for your post.

       

      Can you please contact us directly via https://www.idmobile.co.uk/live-chat our team will be able to have a replacement sim generated for you and sent to your address within two working days.

       

      Alternatively, you can get a replacement sim from your nearest Currys store.

       

      Thanks,

      Marquerita

      The iD Mobile Team

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
        Active Contributor
        Chapchick
        Active Contributor
        Oct 10, 2026 4:47 PM UTC

        Hi Marquerita

        I went to Curry’s yesterday, got a physical sim card, installed it and all seems to be working as expected.Thanks

        Gemma M
        iD Mobile Employee
        Gemma M
        iD Mobile Employee
        Oct 12, 2026 4:42 PM UTC

        Hi ​@Chapchick,

         

        That’s great to hear! We’re glad that the physical SIM has resolved the issue and that everything is now working as expected.

         

        Thank you for coming back and letting us know. If you need any further assistance in the future, please don’t hesitate to get in touch.

         

        Regards,


        Gemma M
        The iD Mobile Social Media Team

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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