New Contributor

Question

My old phone number has transferred but only shows on calls not texts

My old old number has transferred to my new id account but only shows on calls whereas the new number from ID show's on text so nobody knows it is me

iD Mobile Employee

Hi @Andrew Carper

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

New Contributor

I’ve just transferred to iD mobile and I’m having exactly the same problem! Help please,

New Contributor

I have fixed mine

I went into my nearest Curry's Store and switch from the esim to a physical sim and had no problems since

New Contributor

Thanks for the info Andrew, I’ll try that solution, Chris

4 replies