my old phone trade in

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I am due to send my old phone to receive money for this as part of a new contract.

the shipping label has expired. What can I do to get a new shipping label please

many thanks

Lamiya CAnswer

iD Mobile Employee

Hi @katievc06 ,

Thank you for your message. I’m sorry the shipping label has expired.

Thank you for your message. You don’t need a new shipping label. You can simply write the label details on a piece of paper and securely tape it to the package. Please make sure the bag or box is properly sealed so it stays safe during transit.

Lamiya

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