my old phone trade in

Forum|Forum|8 months ago
December 25, 2025
1 reply
93 views

I am due to send my old phone to receive money for this as part of a new contract.

the shipping label has expired. What can I do to get a new shipping label please

many thanks

Best answer by Lamiya C

Hi @katievc06 ,

Thank you for your message. I’m sorry the shipping label has expired.

Thank you for your message. You don’t need a new shipping label. You can simply write the label details on a piece of paper and securely tape it to the package. Please make sure the bag or box is properly sealed so it stays safe during transit.

Lamiya

Lamiya CAnswer

iD Mobile Employee

Hi @katievc06 ,

Thank you for your message. I’m sorry the shipping label has expired.

Thank you for your message. You don’t need a new shipping label. You can simply write the label details on a piece of paper and securely tape it to the package. Please make sure the bag or box is properly sealed so it stays safe during transit.

Lamiya

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.