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my old phone trade in

  • December 25, 2025
  • 1 reply
  • 17 views
K
Community Member

I am due to send my old phone to receive money for this as part of a new contract.

the shipping label has expired.   What can I do to get a new shipping label please 

many thanks 

Best answer by Lamiya C

Hi ​@katievc06 ,

 

Thank you for your message. I’m sorry the shipping label has expired.

Thank you for your message. You don’t need a new shipping label. You can simply write the label details on a piece of paper and securely tape it to the package. Please make sure the bag or box is properly sealed so it stays safe during transit.

 

Lamiya

    1 reply

    Lamiya C
    iD Mobile Employee
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    • Lamiya C
    • iD Mobile Employee
    • Answer
    • January 9, 2026

    Hi ​@katievc06 ,

     

    Thank you for your message. I’m sorry the shipping label has expired.

    Thank you for your message. You don’t need a new shipping label. You can simply write the label details on a piece of paper and securely tape it to the package. Please make sure the bag or box is properly sealed so it stays safe during transit.

     

    Lamiya

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