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New Contributor
June 10, 2026
Question

My PAC transfer hasn't worked

  • June 10, 2026
  • 1 reply
  • 17 views

I went through the process for transferring my old Lebara number to ID and got a message that it succeeded 2 days later but it hasn't. My Lebara sim is still active on my old phone. And I still have the number on my new phone that came with the SIM card. Restarted a few times. 

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    June 17, 2026

    Hi ​@Keveen

     

    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

     

    Owethu