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Question

My PAC transfer hasn't worked

  • June 10, 2026
  • 1 reply
  • 11 views

I went through the process for transferring my old Lebara number to ID and got a message that it succeeded 2 days later but it hasn't. My Lebara sim is still active on my old phone. And I still have the number on my new phone that came with the SIM card. Restarted a few times. 

1 reply

Owethu M
iD Mobile Employee
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  • iD Mobile Employee
  • June 17, 2026

Hi ​@Keveen

 

I've just sent you a private message to help get this sorted.


To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


I'll speak to you there.


Thanks.

 

Owethu