my partner joined ID and here switch date was 12/06/26 but still not switched

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My partner switched from 3 mobile to ID and her PAC code and STAC had been arranged by 3 for the switch on 12/06/2026 but she still hasn’t been switched over

Gemma MAnswer

iD Mobile Employee

Hi @Spencerino,

I am so sorry to hear of this, could you please confirm if the account in question is in your name or if it is in your partners name?

Once we have this information, we will be able to take the next steps.

Regards,

Gemma M

The iD Mobile Social Media Team

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Gemma MAnswer

iD Mobile Employee

Hi @Spencerino,

I am so sorry to hear of this, could you please confirm if the account in question is in your name or if it is in your partners name?

Once we have this information, we will be able to take the next steps.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

SpencerinoAuthor

New Contributor

Hi, I spoke to customer services and they wouldn’t speak to me as I wasn’t the account holder. I explained that she couldn’t create an account as her number wasn’t recognised. The ChatBot “web version not app” has told her to wait until a working day. Strange as she received a text message confirming the date which was a weekday 12/06/2026 and PAC and STAC were dealt with by Curry’s employee after obtaining from Three mobile.

Gemma M

iD Mobile Employee

Hi @Spencerino,

We're sorry to hear you're having trouble with this.

For security reasons, we're only able to discuss the account with the account holder. We'd recommend that your partner gets in touch with us directly so we can take a closer look at why they're unable to create their account.

They can contact us via Live Chat, or alternatively send us a private message on Facebook or Instagram, and we'll be happy to investigate further.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.