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Community Member
Sarah dawn
Community Member
September 21, 2026

my phone arrived but i wasnt in and my son didnt know the pin number

Hi I was out but my son didn't know the pin number and he couldn't call me as I was in a bad signal.area

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    September 22, 2026

    Hi ​@Sarah dawn,

     

    I’m sorry to hear you missed the delivery and your son wasn’t able to provide the required PIN.

     

    Please contact our Live Chat team at https://www.idmobile.co.uk/live-chat, and they’ll be able to assist with rearranging the delivery for you.

     

    Regards,


    Gemma M
    The iD Mobile Social Media Team

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