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My phone arrived damaged

  • April 28, 2026
  • 1 reply
  • 5 views
H
Community Member

Hello,

I submitted a return request but did not receive a confirmation email.

My reference number is 10881730.

Please confirm the status of my return.

Thank you.

    1 reply

    M
    iD Mobile Employee
    Forum|alt.badge.img+5
    • Michael Z
    • iD Mobile Employee
    • April 29, 2026

    Hi ​@Haithm 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Michael Z

     

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