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Question

my phone bill been over due for 24 days and i have payed n its still not working

  • May 29, 2026
  • 1 reply
  • 5 views
L
Community Member

iPhone 14 blue I’ve payed my phone bill abit late this month and it’s still disconnected

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • May 31, 2026

    Hi ​@lhaley553,

     

    Thanks for getting in touch.

     

    If you've recently made a late payment, please try restarting your iPhone 14 first, as services can sometimes take a little time to reconnect once payment has been received.

     

    If you've already restarted the phone and your service is still disconnected, please contact our Live Chat team so they can check the status of the account and make sure everything has restored correctly: https://www.idmobile.co.uk/live-chat

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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