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New Contributor
Lauren M
New Contributor
July 15, 2026
Solved

my phone is not charging

  • July 15, 2026
  • 3 replies
  • 36 views

Hi, I got my iPhone 17 in April and my phone will not charge, Its been like it since I got it, the lead that came with it never worked and I’ve bought 2 more more new leads and it will not charge, I’ve tried cleaning the port and I’ve tried different plugs, how can I get this repaired or replaced.

 

thank you 

    Best answer by Michael Z

    Hi ​@Lauren M 

     

    Thank you for your message.

    I'm sorry to hear that you're experiencing issues charging your phone.

    I'd recommend visiting your nearest Currys store, where one of our in-store technicians can inspect your device to determine the cause of the charging issue. They'll then be able to advise you on the most appropriate next steps, including any available repair or replacement options if required.

    If you have any further questions, please don't hesitate to get in touch.

     

    -Michael 

    3 replies

    iD Mobile Employee
    Michael ZAnswer
    iD Mobile Employee
    July 15, 2026

    Hi ​@Lauren M 

     

    Thank you for your message.

    I'm sorry to hear that you're experiencing issues charging your phone.

    I'd recommend visiting your nearest Currys store, where one of our in-store technicians can inspect your device to determine the cause of the charging issue. They'll then be able to advise you on the most appropriate next steps, including any available repair or replacement options if required.

    If you have any further questions, please don't hesitate to get in touch.

     

    -Michael 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Lauren MAuthor
    New Contributor
    July 15, 2026

    Thank you I will do that 

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    July 16, 2026

    Hi ​@Lauren M,

     

    You're very welcome! Thank you for your understanding.

     

    We hope that your issue gets resolved. If you need any further assistance or have any other questions, please don't hesitate to get back in touch. We'll be happy to help.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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