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New Contributor
April 30, 2026
Question

My phone number has not transferred to ID mobile

  • April 30, 2026
  • 3 replies
  • 73 views

I shared my PAC code two weeks ago now and the transfer was accepted but my my number still isn’t working on my ID mobile sim

    3 replies

    iD Mobile Employee
    May 1, 2026

    Hi ​@Issue with mobile transfer.

     

    Number transfers (PAC port-ins) can sometimes take up to 24 hours to fully complete across all services. In some cases, your device or SIM may still be updating its network registration after the transfer completes, which can cause your number not to display or function correctly straight away. Sorry for any inconvenience this may be causing.

     

    Please try performing a network reset, as this often helps refresh the connection after a port has completed:

     

    Android device:
    Open Settings, then tap General Management.
    Tap Reset, and then select Reset network settings.

     

     iPhone:

    Go to Settings
    Tap Phone
    Tap My Number and remove the old number, then enter your correct number and tap Save
    Go back to Settings > Messages and turn iMessage OFF
    Go to Settings > General > Reset > Reset Network Settings
    Once the phone restarts, go back to Settings > Messages and turn iMessage ON again

    This should help your device properly refresh and recognise your transferred number.

     

    If you’re still having issues after trying this, please let us know and we’ll be happy to help further.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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    New Contributor
    May 17, 2026

    Hi, this unfortunately didn’t solve the issue. Please can I speak to someone at ID mobile over the phone about this?

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    May 17, 2026

    Hi ​@Issue with mobile transfer,

     

    I am so sorry to hear of this. Our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat
     
     
    Once connected, simply explain your request and an advisor will assist you further.
     
     
    Thank you for your understanding.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.