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Community Member
Aug 13, 2026 8:24 PM UTC
Question

my phone number should have ported today but still waiting

My phone number should have ported over to ID today but in the app it says still in progress, any idea how long this will take? 

    1 reply

    Kwanele Z
    iD Mobile Employee
    iD Mobile Employee
    Aug 14, 2026 12:33 PM UTC

    Hi ​@Gsedgley,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.