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Community Member
libsterxx
Community Member
Oct 3, 2026 5:08 PM UTC

my phone says phone not allowed

iphone 16 plus - my phone is apparently not allowed with my E-Sim. what does this mean?

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Oct 4, 2026 9:01 PM UTC

    Hi ​@libsterxx,

     

    I’m sorry to hear you’re having trouble getting your eSIM working.

     

    The iPhone 16 Plus is compatible with iD Mobile eSIMs, so the handset itself shouldn’t prevent you from using an eSIM.

     

    As you’re receiving a message suggesting that the eSIM isn’t allowed on your device, please contact our Live Chat team so they can check the eSIM and arrange a replacement eSIM for you to try:

    https://www.idmobile.co.uk/live-chat

     

    Regards,


    Gemma M
    The iD Mobile Social Media Team

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