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Question

My phone was stolen

  • July 7, 2026
  • 3 replies
  • 7 views

Kennettbec
Active Contributor

I just upgraded my phone was so excited for the DPD driver to arrive at the door with an empty parcel. He tried to get me to give him the pin I said it’s empty. Made light of the situation. I have it all on the ring door bell luckily. Where does this leave me? I tried the online chat for ID just seemed like a bot would love for someone to contact me or tell me what happens next. I just want my phone :( no one has even asked for the video proof I have 

3 replies

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 9, 2026

Hi ​@Kennettbec,

 

We're so sorry to hear this has happened, especially when you were looking forward to receiving your new phone. We completely understand how upsetting and frustrating this must be.

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select Private Messages.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

 

We'll speak to you there.

 

Thanks,

 

Gemma M

The iD Mobile Social Media Team


Kennettbec
Active Contributor
  • Author
  • Active Contributor
  • July 9, 2026

Just replied to the id support is that the same Thing thanks 


Owethu M
iD Mobile Employee
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  • iD Mobile Employee
  • July 10, 2026

Hi ​@Kennettbec

 

Please check response from other post as well. 

 

Owethu