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Kennettbec
Active Contributor
Active Contributor
July 7, 2026
Question

My phone was stolen

  • July 7, 2026
  • 5 replies
  • 32 views

I just upgraded my phone was so excited for the DPD driver to arrive at the door with an empty parcel. He tried to get me to give him the pin I said it’s empty. Made light of the situation. I have it all on the ring door bell luckily. Where does this leave me? I tried the online chat for ID just seemed like a bot would love for someone to contact me or tell me what happens next. I just want my phone :( no one has even asked for the video proof I have 

    5 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 9, 2026

    Hi ​@Kennettbec,

     

    We're so sorry to hear this has happened, especially when you were looking forward to receiving your new phone. We completely understand how upsetting and frustrating this must be.

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select Private Messages.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Kennettbec
    Active Contributor
    Active Contributor
    July 9, 2026

    Just replied to the id support is that the same Thing thanks 

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    July 10, 2026

    Hi ​@Kennettbec

     

    Please check response from other post as well. 

     

    Owethu

    Kennettbec
    Active Contributor
    Active Contributor
    July 15, 2026

    All sorted now thanks all

    iD Mobile Employee
    July 15, 2026

    Hi ​@Kennettbec 

     

    Thank you for getting in touch with us and thank you for the update. 

    Please don't hesitate to get in touch with us if you need any further assistance. We'll be happy to help.

     

    Thank you,

     

    Zandile m 

    The iD Mobile Team 

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.