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Kennettbec
Active Contributor
Active Contributor
July 7, 2026

My phone was stolen by dpd refused package what now?

  • July 7, 2026
  • 1 reply
  • 18 views

I just upgraded my phone was so excited for the DPD driver to arrive at the door with an empty parcel. He tried to get me to give him the pin I said it’s empty. Made light of the situation. I have it all on the ring door bell luckily. Where does this leave me? I tried the online chat for ID just seemed like a bot would love for someone to contact me or tell me what happens next. I just want my phone :( no one has even asked for the video proof I have 

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 9, 2026

    Hi ​@Kennettbec,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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