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My phone was stolen by dpd refused package what now?

  • July 7, 2026
  • 1 reply
  • 3 views

Kennettbec
Active Contributor

I just upgraded my phone was so excited for the DPD driver to arrive at the door with an empty parcel. He tried to get me to give him the pin I said it’s empty. Made light of the situation. I have it all on the ring door bell luckily. Where does this leave me? I tried the online chat for ID just seemed like a bot would love for someone to contact me or tell me what happens next. I just want my phone :( no one has even asked for the video proof I have 

1 reply

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 9, 2026

Hi ​@Kennettbec,

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

 

We'll speak to you there.

 

Thanks,

 

Gemma M

The iD Mobile Social Media Team