my phones are locked to ID or 3 sim | iD Mobile Community
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Question

my phones are locked to ID or 3 sim

  • September 30, 2025
  • 5 replies
  • 39 views

Hello, so I’m aware ID no longer lock their phones to the network but my iPhone 16pro and new iPhone 17pro will not accept any other sim card apart from ID mobile and 3, any ideas why this would be happening? 

5 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • October 1, 2025

Hi there ​@l_stephenson, sorry to hear that. These iPhone’s definitely shouldn’t be locked to our network. Were these iPhone’s purchased directly via iD Mobile please?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • October 1, 2025

Yeah direct via the website 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • October 2, 2025

Hi there ​@l_stephenson, no problem.

 

Are you using a physical SIM or an eSIM?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • October 2, 2025

Both Physical sim cards mate 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • October 2, 2025

Hi there ​@l_stephenson, no problem. I’d recommend contacting our live-chat and asking to speak to an agent to raise further to our technical team:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler