Question

my phones are locked to ID or 3 sim

Forum|Forum|4 months ago
September 30, 2025
5 replies
53 views

l_stephenson
Active Contributor

Hello, so I’m aware ID no longer lock their phones to the network but my iPhone 16pro and new iPhone 17pro will not accept any other sim card apart from ID mobile and 3, any ideas why this would be happening?

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Tyler C
iD Mobile Employee
Forum|Forum|4 months ago
October 1, 2025

Hi there @l_stephenson, sorry to hear that. These iPhone’s definitely shouldn’t be locked to our network. Were these iPhone’s purchased directly via iD Mobile please?

Thanks,

Tyler

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l_stephenson
Author
Active Contributor
Forum|Forum|4 months ago
October 1, 2025

Yeah direct via the website

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Tyler C
iD Mobile Employee
Forum|Forum|4 months ago
October 2, 2025

Hi there @l_stephenson, no problem.

Are you using a physical SIM or an eSIM?

Thanks,

Tyler

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l_stephenson
Author
Active Contributor
Forum|Forum|4 months ago
October 2, 2025

Both Physical sim cards mate

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Tyler C
iD Mobile Employee
Forum|Forum|4 months ago
October 2, 2025

Hi there @l_stephenson, no problem. I’d recommend contacting our live-chat and asking to speak to an agent to raise further to our technical team:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler

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