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Question

My QR code won't work to set up eSim

  • March 6, 2026
  • 2 replies
  • 14 views
J
Community Member

Hi, My QR code doesn’t work. I tried the manual set up and that didn’t work either. It says don’t ask for another QR code and to contat iD immediately but the only way to contact anyone is through this forum so I’m not sure how to proceed.

    2 replies

    Decembersangel72
    Gold Contributor
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    Hi ​@JaneyDechen 
     

    You can contact Live Chat via the below link to help with regards to your problem:-

     https://www.idmobile.co.uk/live-chat

    When you contact the Live Chat :-

    Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

    Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.

    Good luck x

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    K
    iD Mobile Employee
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    • Kwanele Z
    • iD Mobile Employee
    • March 8, 2026

    Hi ​@JaneyDechen,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Kwanele

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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