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New Contributor
Richard_166
New Contributor
Mar 11, 2026 11:05 AM UTC
Question

my SIM card is locked, and I cannot get on to chat to get a puk code

How do I get a puk code if I cannot access the chat team?

    10 replies

    Zandile M
    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    Mar 11, 2026 12:53 PM UTC

    Hi ​@Richard_166,

    Thank you for getting in touch with us, I am so sorry that you cannot access our live chat please send us a private message so that we can provide with your PUK code.

     

    Thank you,

    Zandile 

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    Sing
    Active Contributor
    Oct 28, 2026 12:05 PM UTC

    My phone is not working can you send the PUK code to my another phone

    Suzanne
    New Contributor
    tony01695
    New Contributor
    Mar 11, 2026 1:55 PM UTC

    how do I send you a private message to get my puk code

    New Contributor
    Richard_166Author
    New Contributor
    Mar 11, 2026 2:00 PM UTC

    I’ve soted this now. I had to borrow another phone to get on the chat. I’ve no idea how you pm them.

    New Contributor
    Aranya
    New Contributor
    May 19, 2026 9:40 AM UTC

    Hi I need a puk code as SIM card is locked who do I contact

    Hosai W
    iD Mobile Employee
    Hosai W
    iD Mobile Employee
    May 19, 2026 9:53 AM UTC

    Hi ​@Aranya,
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.
     

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Idnomibke
    New Contributor
    Jun 3, 2026 8:57 PM UTC

    i need a puk code please asap

    Active Contributor
    Sing
    Active Contributor
    Oct 28, 2026 12:02 PM UTC

    Please send PUK code to my phone

    Suzanne
    Active Contributor
    Sing
    Active Contributor
    Oct 28, 2026 12:08 PM UTC

    Please provide me PUK code to unlock my phone

    Suzanne
    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Oct 30, 2026 6:51 PM UTC

    Hi ​@Sing,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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