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Question

My SIM has stopped working and shows NO SIGNAL

  • June 29, 2026
  • 1 reply
  • 10 views
R
Community Member

My SIM has stopped working and shows NO SIGNAL. Status check shows no problems for Post code. Tried FLIGHT MODE and switching off and removing SIM.

Phone works OK with a non ID sim.

    1 reply

    Z
    iD Mobile Employee
    Forum|alt.badge.img+10
    • Zandile M
    • iD Mobile Employee
    • June 30, 2026

    Hi ​@ross1408 

     

    Thank you for getting in touch, and I'm sorry to hear you're having issues with your SIM.

    As you've confirmed that your postcode shows no network issues and that your phone works with a non-iD Mobile SIM, it does sound like the issue may be with your iD Mobile SIM or your account.

    Please send us a private message via Live Chat at https://www.idmobile.co.uk/live-chat or our social media channels (Facebook or Instagram) so we can securely access your account and run some checks. If we find that your SIM is faulty, we'll be happy to arrange a replacement for you.

     

    Thank you,

     

    Zandile m

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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