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Mattt22
Community Member
September 21, 2026

my sim has stopped working so i can't receive the text to get an esim

I'm trying to switch to an esim because my SIM has stopped working but to do that id needs to text me a code which I can't receive as my SIM does not work 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    September 22, 2026

    Hi ​@Mattt22,

     

    I’m sorry to hear your SIM has stopped working and you’re therefore unable to receive the verification code.

     

    As we’re unable to assist with account-specific requests here on the Community, please contact our Live Chat team: https://www.idmobile.co.uk/live-chat. They can complete the necessary security checks and assist you with switching to an eSIM. 

     

    Regards,


    Gemma M
    The iD Mobile Social Media Team

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