Community Member

my sim shows as no service

1 reply
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Hi my sim is showing as no service even though im on a contract sim and I pay my monthly sim early. My phone is an Samsung s25 fe. Earlier today I was using my mobile data only for it to stop working as soon as I got home. I assumed it was because of a bill that hasnt been paid for. But usually before the deadline when my bill goes out on the 18th of every month I pay it 3 days before. Now I cant use my data at all.

Gemma M

iD Mobile Employee

Hi @Maahiali9402,

I'm sorry to hear you're having issues with your service.

As your account is active and your payments are up to date, please try the following troubleshooting steps:

Restart your phone.
Turn Airplane Mode on for 30 seconds, then turn it off.
Remove the SIM card and reinsert it, making sure it's seated correctly.
Go to Settings > Connections > Mobile Networks and ensure Mobile Data is switched on.
Check that Network Mode is set to automatically select the network.
Reset your network settings.
If possible, try the SIM in another compatible handset to see if the issue follows the SIM or stays with the phone.

If you're still seeing "No Service" after trying these steps, please let us know and we'll be happy to advise further.

Regards,

Gemma M
The iD Mobile Social Media Team

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