Skip to main content
Community Member
Thai Thanh
Community Member
October 1, 2026

My Switch to iD Mobile!

Hi there,

My switch is delayed, I couldn’t use ID Mobile phone number. I got an email that it said I will receive an email from Id about switching  today by 10 pm.

11:13 pm I haven’t received  an email from ID Moblie about the next morning with more information on my delay.

They said they also add a credit to my iD Mobile account to compensate me for the switching delay.

Can you have look for me please. Thank you 🙏 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    October 2, 2026

    Hi ​@Thai Thanh,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement