Community Member

Question

My tried to keep my old number but when i tried to select the date they were all greyed out and I couldn't choose any of them

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I tried to keep my old phone number but I couldn’t choose any of them I tried it on both web and the app on IOS and I also tried on other devices but I just wouldn’t seem to work then I tried following the bot’s instructions but the results are still the same!

switching

iD Mobile Employee

HI @Guid

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

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