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New Contributor
September 17, 2026
Question

my WiFi isnt working and my Bluetooth..is a new Google pixel 11

  • September 17, 2026
  • 1 reply
  • 14 views

I need someone to call me from idmobile

    1 reply

    iD Mobile Employee
    September 18, 2026

    Hi ​@LAKOLAKO77.

     

    Thank you for your post. I am sorry to hear you're having WiFi and Bluetooth issues.

     

    Since you're on a Google Pixel 11, please try performing a network reset by following these steps:

     

    • From a Home screen, swipe up from the middle to display all apps.
    • Navigate to Settings > System.
    • Tap Reset options.
    • Tap Reset Wi-Fi, mobile & Bluetooth.
    • If using a physical SIM and eSIM, tap to choose the network name (bottom-center) you want to reset.
    • Tap Reset settings.
    • Tap Erase downloaded SIMs to select (checkmark) the option to erase from device if needed.
    • If prompted, enter your PIN, password or pattern, then tap Reset settings to confirm.

     

    Please note this will reset your WiFi, mobile and Bluetooth settings back to default, so you may need to reconnect to saved WiFi networks afterwards. Let us know if the issue persists once you've done this.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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