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Community Member
Bryanmabs
Community Member
Nov 2, 2026 1:42 PM UTC

need a new esim but have deleted from old phone

Hi, please.Can you help me?I need a new asym, or have reset the phone so the phone I am currently using has another number.How do I get my e sim

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Nov 3, 2026 1:03 PM UTC

    Hi ​@Bryanmabs,

     

    I'm sorry to hear that.

     

    If you need a replacement eSIM, or if you've reset your phone and your eSIM is no longer working, you'll need to contact our Live Chat team. They'll be able to verify your account and arrange a new eSIM for you.

     

    You can contact them here: https://www.idmobile.co.uk/live-chat 


    Regards,


    Gemma M
    The iD Mobile Social Media Team

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