I am out of contract since Sunday and needs PAC to switch my number but am repeatedly being told different things by the agents. The last agent asked for me to send my passport/driving license on the chat channel to be able to send me my PAC when I have already answered the security questions. To send this data via an unsecured channel is in breach of the data protection act. What can I do to get my PAC?

The quickest and most common way to get a PAC (Porting Authorisation Code) is totext 'PAC' to 65075 from the mobile number you wish to keep.

Hi @TbuzzleI am so sorry to hear that you wish to leave iD Mobile. We’d really love to keep you as one of our loyal customers, however, if you’re wanting a PAC code, we do require you to confirm an OTP sent via text or provide proof of identification as part of our fraud prevention process.Regards,GemmaiD Social Media

need a pac cose but out of contract and now they want passport

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

No purchase necessary.

The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

This promotion is open to all UK residents aged over 18 years (except for employees and their families of the Promoter and their group of companies, agents (including affiliates), suppliers and anyone connected with this promotion).

Only 1 entry per person is permitted, duplicate entries will not be entered into the draw.

The Promoter may, in its absolute discretion, disqualify any entries which it feels do not comply with these terms and conditions or where any form of bad faith is suspected.

The entry must be submitted personally by the entrant. Entries by third parties, collective entries or multiple entries will be disqualified.

The Promoter accepts no responsibility for lost or incomplete entries.

One winner will be selected at random by an independent person from all correct and eligible entries received. The winner will be notified by email or by private message on the Community platform and will be asked to reply within 7 days of receipt of the notification. If the Promoter does not receive confirmation from the winner that they accept the prize by this time, the Promoter reserves the right to withdraw the offer/prize. The prize will be delivered within 30 days of acceptance.

The prize is non-transferable and non-refundable and cannot be exchanged by a winner for an alternative. The Promoter reserves the right to replace the prize with a similar value prize.

The decision of the Promoter is final and binding and no correspondence will be entered into regarding the outcome of this promotion. We make no representation or warranty in relation to the prizes provided and to the fullest extent permitted by law, we shall have no liability to you in relation to any prize, its fitness for purpose, merchantability or otherwise.

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