Hi ​@Bwfctheo2011 

Your options are:-
 

Option 1: Visit any Currys store (Fastest Method)

Find your nearest store and head to the mobile section. One of our colleagues can give you a replacement SIM card there and then.

Option 2: Chat to us

You can be sent a replacement physical SIM by post (usually arrives within 2 working days) by contacting the Live Chat:-

(The Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday) :-

 https://www.idmobile.co.uk/live-chat

When you contact the Live Chat :-

Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.
 

Once you receive the new physical SIM, please follow these steps:

Insert the SIM into your phone.

Log in to your iD account (or contact iD Mobile for support if needed).

Activate the new SIM so that it replaces the eSIM on your account.

Once activated, the physical SIM will automatically link to your existing plan and assigned number. The eSIM on your account will then be deactivated.

Hope this helps x
 

Hi ​@Bwfctheo2011, 

Thank you for reaching out, and I sincerely apologise for any inconvenience caused.

If you require a replacement eSIM, please contact us via Live Chat, where our team can complete the necessary security checks and assist you with arranging a replacement.

Alternatively, you can visit your nearest Currys store, where the team can assist you with obtaining a replacement SIM.

We appreciate your patience and understanding.

Owethu

Hi

Hi I need a physical sim card

Hi ​@Alijoy.

Thank you for sharing.

You can get a replacement physical sim from your nearest Currys store, or you can contact us directly via Live Chat: https://www.idmobile.co.uk/live-chat and we can arrange for one to be delivered to your home within two working days.

Thanks,

Marquerita

The iD Mobile Team