need an e sim

I had to cancel the sim as my daughters phone has been stolen and now it wont let me order an e sim

iD Mobile Employee

Hi @Rhiannonkaz,

Thank you for reaching out, and I'm sorry to hear that your daughter's phone has been stolen and that you're now unable to order a replacement eSIM.

As the original SIM has been cancelled, we'll need to assist you with arranging the replacement eSIM and completing the necessary security checks.

Please contact us via Live Chat, where our team will be able to verify the account and assist you with requesting and issuing a replacement eSIM.

We apologise for the inconvenience and appreciate your patience while we help you get your daughter's service restored.

Owethu

iD Mobile Employee

Hi @Rhiannonkaz,

Thank you for reaching out, and I'm sorry to hear that your daughter's phone has been stolen and that you're now unable to order a replacement eSIM.

As the original SIM has been cancelled, we'll need to assist you with arranging the replacement eSIM and completing the necessary security checks.

Please contact us via Live Chat, where our team will be able to verify the account and assist you with requesting and issuing a replacement eSIM.

We apologise for the inconvenience and appreciate your patience while we help you get your daughter's service restored.

Owethu

1 reply