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need an esim but dont have access ro my texts

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Hi am in Italy on holiday. My physical SIM has stopped working and want to convert to an esim. I do not have access to texts so can't use your automatic online esim request service

Z

Zandile M

iD Mobile Employee

Hi @catherinekershaw66

Thank you for getting in touch, and I’m sorry to hear you’re having issues while abroad.

As you’re currently in Italy and unable to receive SMS, I understand why you’re unable to complete the automatic eSIM request process.

To help you get reconnected as quickly as possible, we’ll need to complete a security check and arrange the eSIM activation manually. Please contact us via Live Chat at https://www.idmobile.co.uk/live-chat or through our social media channels (Facebook or Instagram) as soon as possible, and our team will assist you further.

Thank you,

Zandile m

The iD Mobile Team

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