Need new ESIM, but have not set up the account in the IDmobile app | iD Mobile Community
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Need new ESIM, but have not set up the account in the IDmobile app

  • January 7, 2026
  • 1 reply
  • 37 views
S
New Contributor

Hello

 

I just got a new ESIM, but the device I installed it on doesn’t receive SMS.  The problem now is that I can’t activate the ESIM in the ID mobile app without an SMS.

 

I tried to use the live chat, but for some reason it says my post code is invalid, so I can’t get to chat with an agent.

 

Please help

Best answer by Lamiya C

Hi ​@SummerMountain ,

 

I understand you’re unable to activate your eSIM as your device isn’t receiving SMS. For security, the activation requires a one-time passcode (OTP) sent via SMS.

To fix this:

Try inserting the eSIM into another phone to receive the OTP.

Once received, enter the code in the app to complete activation.

Let us know,

Lamiya

    1 reply

    Lamiya C
    iD Mobile Employee
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    • Lamiya C
    • iD Mobile Employee
    • Answer
    • January 13, 2026

    Hi ​@SummerMountain ,

     

    I understand you’re unable to activate your eSIM as your device isn’t receiving SMS. For security, the activation requires a one-time passcode (OTP) sent via SMS.

    To fix this:

    Try inserting the eSIM into another phone to receive the OTP.

    Once received, enter the code in the app to complete activation.

    Let us know,

    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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