Need new ESIM, but have not set up the account in the IDmobile app

Forum|Forum|8 months ago
January 7, 2026
1 reply
90 views

Hello

I just got a new ESIM, but the device I installed it on doesn’t receive SMS. The problem now is that I can’t activate the ESIM in the ID mobile app without an SMS.

I tried to use the live chat, but for some reason it says my post code is invalid, so I can’t get to chat with an agent.

Please help

Best answer by Lamiya C

Hi @SummerMountain ,

I understand you’re unable to activate your eSIM as your device isn’t receiving SMS. For security, the activation requires a one-time passcode (OTP) sent via SMS.

To fix this:

Try inserting the eSIM into another phone to receive the OTP.

Once received, enter the code in the app to complete activation.

Let us know,

Lamiya

Lamiya CAnswer

iD Mobile Employee

Hi @SummerMountain ,

I understand you’re unable to activate your eSIM as your device isn’t receiving SMS. For security, the activation requires a one-time passcode (OTP) sent via SMS.

To fix this:

Try inserting the eSIM into another phone to receive the OTP.

Once received, enter the code in the app to complete activation.

Let us know,

Lamiya

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